What are fuelperks!?
fuelperks!® are cents-off/gallon discounts that you earn by making purchases at participating fuelperks! program retail locations. For every $50 you spend at a participating retailer location, you will save $.05 per gallon for up to 20 gallons of gasoline at participating gas stations.
How does the fuelperks! program work?
By making purchases at participating retailers, which add up over multiple visits, you earn cents/gallon discounts that are redeemable at participating fuel locations. The discounts are redeemed by inserting your fuelperks! card in the dispenser at participating fuel sites or by presenting your fuelperks! card to the cashier at the fuel station.
Is there a limit to the amount of discounts I can redeem in any single fuel purchase?No. You may redeem all of the available discounts that you have earned, up to the retail price of fuel. Note that fuelperks! Rewards are valid for up to 20 gallons of gasoline and, for safety reasons, may only be used while fueling a single vehicle.
Seriously. What's the catch?There is no catch. Participating retailers will give you fuelperks! rewards so that you will shop more at their stores. It's good for you and good for them.
Where can I redeem my fuelperks!?You can redeem your fuelperks! at participating Shell and other select fuel stations. Look for "fuelperks!" signs or visit www.winn-dixie.com/fuelperks to locate participating fuel stations.
I went to the gas station and my card did not work.The CRC may be damaged or demagnetized. Please call the Customer Support center to verify rewards are on the card. If so, a new CRC will be necessary.
I went to the gas station and slid my card and got an error message. I went inside and the station attendant scanned my card again and said that I have no rewards.If a card is scanned more than once in a short period of time, it will lock the rewards. You may call the Customer Support Center to have them unlocked, or they will unlock automatically after 15 minutes.
What if my fuelperks! are more than the price of fuel?If you've earned fuelperks! worth more than the current price per gallon of fuel, your remaining fuelperks! will be saved for a future visit. For example, if you have $4.00 per gallon in fuelperks!, and fuel is $3.50 per gallon, the remaining $.50 per gallon will remain in your account. Please note that depending on the type of fuel equipment, there may be a minimum charge per gallon of fuel purchased ranging from .019 to .119 cents per gallon.
What if I lose my Reward Card and had already earned fuelperks!?Visit your store to obtain a new card and activate the card by scanning it in a transaction. A Customer Support Center representative can then help you move fuelperks! from the lost card to your new card by calling 1-866-WINNDIXIE (1-866-946-6349).
How do I keep track of my fuelperks! Rewards?We keep track for you. The fuelperks! that you earn in each transaction, that you have earned to date, and that are about to expire, will be printed on your receipt tape each time you shop. You can also register your card at www.winndixie.com/fuelperks to see your fuelperks! balance.
What if I spend more than $50 at Winn-Dixie?Any amount you spend over $50 remains in your account, good toward your next $50 threshold.
What if I don't reach $50 on my trip to Winn-Dixie?We keep track of what you spend and will add your purchases together. When you reach the $50 threshold you will earn a 5¢ per gallon discount.
Do my fuelperks! Rewards expire?Your fuelperks! will expire on a rolling schedule - at the end of the month immediately following the month that you earn them. For example, all fuelperks! earned in June will expire July 31. Your receipts will show fuelperks! totals and expiration dates. Winn-Dixie is not responsible for expired fuelperks!.
I need a duplicate CRC so that my wife/husband can also redeem the fuelperks!Winn-Dixie does not duplicate CRCs, nor do we link them together at this time. Each CRC is it's own individual fuelperks! account.
I shopped and didn't have my CRC and my phone # didn't work. How can I get my fueperks!?Call the Customer Support Center with your receipt in hand, and we will gladly add that for you.
Who can I call if I do not earn the correct amount of fuelperks!?Call 1-866-WINNDIXIE (1-866-946-6349) to report any problems and/or request purchase and reward adjustments.
What items are excluded from earning fuelperks! at Winn-Dixie?Purchases of fuel, propane, state and federally funded pharmacy prescriptions, third party insurance, third party payments for pharmacy prescriptions, tobacco, postage stamps, lottery tickets, Winn-Dixie brand gift cards, check cashing fees, returned checks, prepaid reloadable cards, American Express and Visa Gift Cards, money orders and fees, utility payments, home phone service, Western Union, event tickets, copy or fax machine service, vending machines, charitable donations, delivery charges, fund-raising activities, sales tax and other taxes paid by the customer and items prohibited by law are excluded. fuelperks! are calculated after all restricted items, all store discounts, and all coupons (including manufacturer coupons) have been subtracted from the order. fuelperks! can only be earned in participating Winn-Dixie locations. fuelperks! may not be accumulated in some liquor locations - see store for details. fuelperks! can only be redeemed at participating fuel stations.
How do I get a card?To get a Winn-Dixie Reward Card, stop by the Customer Service desk at your local Winn-Dixie store and sign up to get your card instantly. It only takes a few minutes, and you can start rewarding yourself immediately by using your card at any Winn-Dixie store.
Why should I sign up for a card?The Winn-Dixie Reward Card allows you to take advantage of weekly discounts, as well as special programs and promotions not available to non-card holders. Also, when you use your Reward Card you earn special rewards for shopping with us. Click here to see the benefits of having a Winn-Dixie Reward Card.
How will I get the discounts and promotions?When your card is scanned, reward card items you bought will automatically ring up at a discounted price.
What if I don't want to receive mailings?Simply check off the appropriate box on the application. Don't worry, you will still receive the special discounts in-store.
What if I don't want a card?Without the Winn-Dixie Reward Card you will not enjoy the discounted savings. You will also miss out on our special promotions and offers.
What if I forget my card?If you forget your card you can use a registered phone number at checkout to access your rewards. Please register your phone number by editing your online profile.
Is the information that I provide to you private and protected?Yes! Winn-Dixie supports our customers' rights to privacy. We pledge never to knowingly loan, sell, rent or otherwise make available any personally identifiable information to third parties who intend to exploit the information for purposes wholly unrelated to Winn-Dixie's business or to improving the ways in which we serve you. For more information, please see our privacy statement.
Who can obtain information about my rewards?Personal information about Reward Cards can be released only to the authorized Cardholder. To add another authorized user, the Cardholder must contact Customer Support Center at 1-866-WINNDIXIE (1-866-946-6349). Without this permission, we cannot release information to anyone except the Cardholder.
I have lost my CRC or my CRC is broken/not working. What do I do?Visit your local Winn-Dixie to get a new CRC, making sure that you scan it at the register for a purchase, and call us to have your information and rewards transferred over from the old card to the new card.
I shopped at Winn-Dixie and gave out my phone number because I didn't have my CRC with me and the cashier stated that my phone number is not in the system.Call the Customer Support Center with your CRC# and we will get it updated and back into the system.
Can I use manufacturers' coupons when I'm shopping with the card?Yes! You can take advantage of Winn-Dixie Reward discounts and manufacturer coupons and save even more. View our Coupon Policy.
I signed up for the RX discount plan but I didn't get my $5.00 off my next visitThe purchase must be for $5.00 or more in grocery items at a Winn-Dixie store that has a pharmacy. The $5.00 off will is not applicable to a RX copay, alcohol, tobacco, lottery tickets, postage stamps, Western Union, etc. If you spent more than $5.00 on grocery items at a qualifying Winn-Dixie store and the $5.00 did not come off, please call the Customer Support Center.
My Winn-Dixie Mobile App
I do not have a web account but I have a Customer Reward Card. Do I have to "log in" or "sign up" into My Winn-Dixie App?
If you have a Customer Reward Card but you do not have a web account you need to "sign up" into My Winn-Dixie App. If you want, you can create a web account at the WinnDixie.com website and then log in into My Winn-Dixie App.
How do I add the e-coupon to my card?
After logging in to your My Winn-Dixie app, navigate to the "My Coupons" section. Add them by clicking the red check mark on the right side of an offer.
What happens if I don't get my discount?
If you clipped the coupon and verified the product meets the manufacturer specifications, you can contact the Customer Support Center at 1-866-946-6349.
Do e-coupons double?
E-Coupons will not be doubled, unless specified in the coupon description.
Can I use my e-coupon with a store coupon?
Just like paper coupons, store coupons can be used with a manufacturer coupon for any qualifying purchases.
Can I load the offers to my card and my husband load the offers to his card too?
E-Coupons can be loaded to a unique Loyalty Card number once. If you and your husband maintain separate card numbers, you both can load any offers made available to that card.
How I will know if the e-coupon is on my card?
Log into the My Winn-Dixie app or go to Winn-Dixie's website to view any Saved Coupons. Any coupons listed as "Saved" will be redeemed with the next qualified purchase.
How often are the coupons added to my Winn-Dixie account?
Manufacturers are constantly making new coupons available. Some coupons have a limited number available, so be sure to check back often. Clipping coupons is on a first come, first serve basis.
Do I have to use my Winn-Dixie account?
As an alternative, you can provide your phone number to take advantage of the savings.
Can I use my phone number?
You always have the option to provide your phone number at checkout to associate your Customer Reward Card number to your purchase. This option works the same as providing your Customer Reward Card number.
How can I participate in the program if I do not have a smart phone or internet access?
At this time, the My Winn-Dixie program requires a user to have access to the internet to participate in the program. If you do not have internet access at home, you can go to a Public Library to access the internet.
Where can I see my coupons?
Log into the My Winn-Dixie app or go to WinnDixie.com to view any Saved Coupons. Any coupons listed as "Saved" will be redeemed with the next qualified purchase.
What happens when I delete a coupon from my Saved Coupons list?
This will only hide the coupon from the customer's view. If the customer purchases a qualifying product before the coupon expires, they will still receive the discount.
I have a coupon that I want to save for later, how do I do this?
Any coupon that meets the minimum requirements is automatically redeemed. There is no way to ‘hold back' or prevent an e-coupon from being redeemed.
Where can I see my e-coupon discounts in my receipt?
Discounts from e-coupons will be reflected in the printed receipt the same way as any other regular coupons.