FAQs

Popular Questions

The next time you shop at Winn-Dixie, scan your rewards barcode in the Winn-Dixie app or use your rewards phone number at checkout, and your Winn-Dixie account will be activated.


No. Simply scan your rewards barcode in the Winn-Dixie app or use your phone number at checkout.


Getting to know Winn-Dixie rewards

Winn-Dixie rewards is a loyalty program that lets you earn points on qualifying purchases. Those points can then be used for savings on groceries in any Winn-Dixie store.


You can register for a Winn-Dixie rewards account via the Winn-Dixie app or start registration in any Winn-Dixie store.


To become a fully registered customer, eligible to use points for savings, you must finish registration via the Winn-Dixie mobile app, https://www.winndixie.com/rewards or by calling our Customer Service Center at 1-844-745-0463.


You must finish registration to redeem points on groceries


If you have downloaded the app, and followed the sign up process or your account has an email and password, then you are fully registered.


The next time you shop at Winn-Dixie, scan your rewards barcode in the Winn-Dixie app or use your rewards phone number at checkout, and your Winn-Dixie account will be activated.


You must be at least 13 years old and live in the United States (or territories). Businesses cannot register for Winn-Dixie rewards.


Winn-Dixie will send you personalized offers through email so that you never miss a deal!


Points expire 6+ months after they are earned. After points are earned, they will expire on the last day of the month that is six months after they are earned. For example, if Points are earned on February 12th, those Points will expire on August 31st (the last day of the month that is six months after the date earned).


Earning Winn-Dixie rewards points

Winn-Dixie rewards points are earned on qualifying purchases in Winn-Dixie stores or at shop.winndixie.com. To earn even more points, activate Percent Back offers in the app. Purchasing select gift cards will also earn you at least 1% back points every day. At checkout, enter your phone number or scan your rewards barcode found in the app.


Your points balance will print on your receipt after you shop with us. You can also check your points balance in the Winn-Dixie app or at winndixie.com.


A list of eligible items can be found here.


Using Winn-Dixie rewards points

Points can be used to save money on groceries in Winn-Dixie stores.


You must be fully registered in Winn-Dixie rewards with a minimum balance of 100 points to redeem points for savings. Every 100 points is a $1 off groceries.


If you are a fully registered rewards member, just scan your rewards barcode in the Winn-Dixie app or use your phone number at checkout! You will see the prompt to “Use Points” on the PIN pad, if you have enough points to save. You can then choose how many points you would like to use on your transaction.


Your 14-Digit ALT ID is the 10 digit phone number you registered with, followed by your four digit PIN number in one continuous string. Your ALT ID can be found in the Winn-Dixie app.


Customers must have a minimum balance of 100 points to use points for savings.


There is no maximum limit for redemption in a Winn-Dixie store, as long as you have the minimum of 100 points available.


Yes, save even more by activating digital coupons picked just for you! Digital coupons can be found on the rewards tab in the app and on the website. From there, scan your rewards barcode at checkout and watch your savings grow!


Managing Account

You can update your information in the Winn-Dixie app.


For more information you can contact the Customer Service Center at 1-844-745-0463.


Digital Coupons

In the Winn-Dixie app, once a digital coupon is clipped, it will go to your "clipped savings". You can view all clipped or activated coupons on the rewards tab in the app. 


No, the digital coupons are automatically loaded to your Winn-Dixie rewards account and automatically apply when you scan your rewards barcode or enter your phone number at checkout.


In order to use digital coupons, you must have a Winn-Dixie rewards account. Once you have an account, you will then be able to select from a variety of available coupons that can be loaded directly to your Winn-Dixie rewards account. Use your rewards phone number or scan your rewards barcode at checkout and the savings will automatically be applied when you purchase those items.


No, there is no cost for using digital coupons or to have a Winn-Dixie rewards account.


Shop Online

No. E-commerce remains an important part of Winn-Dixie’s long-term vision. While we are retiring our current online shopping site, customers will continue to have convenient online shopping and delivery options through trusted partners. Beginning October 1, 2026, shop.winndixie.com will no longer accept orders.


Visit WinnDixie.com/shop to see the online shopping and delivery options available. Availability varies by address. Depending on your location, options may include DoorDash, Uber Eats, Amazon, Shipt and Instacart. Instacart is currently available for Georgia stores only. Select an online shopping partner and enter your address to confirm the options available to you.


You can place a same-day order through September 30, 2026, based on available time slots. Orders cannot be scheduled for October 1 or later.


Products, prices, promotions, services, and fees may vary depending on the online shopping partner and your location. Please review the details on the partner’s site or app before placing your order.


Yes. Your Winn-Dixie Rewards account will remain active, but it will not link automatically to an online shopping partner. Use the phone number associated with your Winn-Dixie Rewards account to link it:

  • On DoorDash, Uber Eats and Amazon, look for the rewards banner on the Winn-Dixie storefront.
  • On Shipt and Instacart, find Winn-Dixie under Rewards or Loyalty Cards in your account settings.
Once linked, you can earn base Rewards points on eligible partner orders. Other Rewards benefits may vary by partner.


No. Saved carts, payment methods, login information, and order history from shop.winndixie.com will not transfer to an online shopping partner.


No. The shopping-list feature in the Winn-Dixie app is separate and will not be affected by this change.


You may need to sign in to an existing account or create a new account with the online shopping partner you choose.


Contact the company through which you placed your order:

  • If you placed the order through DoorDash, Uber Eats, Amazon, Shipt or Instacart, contact that partner’s customer support team.
  • If you placed the order on shop.winndixie.com through September 30, 2026, contact the Winn-Dixie Customer Care Center, even if you report the issue after October 1.
This includes questions about delivery timing, missing or incorrect items, substitutions, cancellations, payments, refunds, and credits.


Services vary by partner and location. At this time, SNAP EBT is available through DoorDash and Uber Eats. Please confirm availability on the partner’s site or app before ordering.




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