FAQs

Popular Questions

The next time you shop at Winn-Dixie, scan your rewards barcode in the Winn-Dixie app or use your rewards phone number at checkout, and your Winn-Dixie account will be activated.


No problem! Simply scan your rewards barcode in the Winn-Dixie app, or use your phone number at checkout.


If you have downloaded the app or your account has an email and password, then you are fully registered.


Getting to know Winn-Dixie rewards

Winn-Dixie rewards is a loyalty program that lets you earn points on qualifying purchases. Those points can then be used for savings on groceries in any Winn-Dixie store.


You can register for a Winn-Dixie rewards account via the Winn-Dixie app or start registration in any Winn-Dixie store.


To become a fully registered customer, eligible to use points for savings, you must finish registration via the Winn-Dixie mobile app, https://www.winndixie.com/rewards or by calling our Customer Service Center at 1-844-745-0463.


You must finish registration to redeem points on groceries


If you have downloaded the app or your account has an email and password, then you are fully registered.


The next time you shop at Winn-Dixie, scan your rewards barcode in the Winn-Dixie app or use your rewards phone number at checkout, and your Winn-Dixie account will be activated.


You must be at least 13 years old and live in the United States (or territories). Businesses cannot register for Winn-Dixie rewards.


Winn-Dixie will send you personalized offers through email so that you never miss a deal!


Points expire 6+ months after they are earned. After points are earned, they will expire on the last day of the month that is six months after they are earned. For example, if Points are earned on February 12th, those Points will expire on August 31st (the last day of the month that is six months after the date earned).


Earning Winn-Dixie rewards points

Winn-Dixie rewards points are earned on qualifying purchases in Winn-Dixie stores. Use your phone number or rewards barcode in the Winn-Dixie mobile app at checkout. To Earn even more points, look for items tagged “Deal of the Week”, tap to activate offers and redeem points multiplier coupons in the app. Purchasing select gift cards will earn you at least 3x points every day.


Your points balance will print on your receipt after you shop with us. You can also check your points balance in the Winn-Dixie app or at winndixie.com.


A list of eligible items can be found here.


Using Winn-Dixie rewards points

Points can be used to save money on groceries in Winn-Dixie stores.


You must be fully registered in Winn-Dixie rewards with a minimum balance of 100 points to redeem points for savings. Every 100 points is a $1 off groceries.


If you are a fully registered rewards member, just scan your rewards barcode in the Winn-Dixie app or use your phone number at checkout! You will see the prompt to “Use Points” on the PIN pad, if you have enough points to save. You can then choose how many points you would like to use on your transaction.


No problem! Simply scan your rewards barcode in the Winn-Dixie app, or use your phone number at checkout.


Your 14-Digit ALT ID is the 10 digit phone number you registered with, followed by your four digit PIN number in one continuous string. Your ALT ID can be found in the Winn-Dixie app.


Customers must have a minimum balance of 100 points to use points for savings.


There is no maximum limit for redemption in a Winn-Dixie store, as long as you have the minimum of 100 points available.


Tap to activate awesome offers based on what you buy most! From there, scan your rewards barcode at checkout and watch your points climb!


Managing Account

No worries! You don't need the physical card. You can still earn and use points in our store by scanning your rewards barcode in the Winn-Dixie app or by giving your phone number at checkout.


You can update your information in the Winn-Dixie app.


For more information you can contact the Customer Service Center at 1-844-745-0463.


Digital Coupons

In the Winn-Dixie app, once a digital coupon is clipped, it will go to your "clipped savings". You can view all clipped or activated coupons by tapping the “scan at checkout” popup!


No, the digital coupons are automatically loaded to your Winn-Dixie rewards card and automatically apply when you use your card at checkout.


In order to use digital coupons, you must have a Winn-Dixie rewards account. Once you have an account, you will then be able to select from a variety of available coupons that can be loaded directly to your Winn-Dixie rewards account. Use your rewards phone number or scan your rewards barcode at checkout and the savings will automatically be applied when you purchase those items.


No, there is no cost for using digital coupons or to have a Winn-Dixie rewards account.


Online Ordering

You can order your groceries online directly with us through our Delivery services. To start your online order click here!


Delivery is a service that lets you shop from your local Winn-Dixie store online and get your groceries delivered right to your doorstep. Simply, add the items to your cart, select a delivery window, and we will do the rest. Click here to start your delivery order!


Delivery hours are from 9am-10pm local time, the beginning of the last time slot will be 9pm*.

*Note: Time slots may vary if your order has alcohol items depending on your location.


After adding groceries to your cart and proceeding to checkout, you will prompted to pick your time slot. Delivery time slots will be available in one hour intervals.


Due to increased demand for the Delivery services, some time slots may not be available. Please select another available time that works best for you!


There is no minimum order value for delivery orders at this time.


You will be able to leave specific delivery directions during the checkout process.


We accept all major credit cards. At this time, we do not accept EBT/SNAP/WIC for online orders.


At this time, we do not accept EBT, SNAP, WIC for any online orders.


The closest and most efficient store will automatically be selected based on your delivery address.


You can place online orders up to three days in advance.


Time slots can be available in as little as two hours. Availability will vary depending on the time and day. Please visit www.shop.winndixie.com to view the available time slots for Delivery.


Yes, there is a $9 service fee for delivery orders. The fees are applied to your order at the time it is placed. Taxes may apply depending upon your location.


Yes, you may leave a tip during the checkout process.


While we cannot add presciptions to a delivery order, you can get your prescription(s) delivered through our RX delivery program. Please visit www.winndixie.com/pharmacy/rx-delivery for more information.


If you are having trouble with your Delivery order, contact our Customer Care Center at 1-844-745-0463.


You will receive your receipt in your email after your order has been delivered.


We will send you email updates regarding the status of your order.


You can still order through Uber Eats, Shipt, Doordash, or Instacart depending on availability in your area.


Pricing and Products

Yes, orders on www.shop.winndixie.com are the same prices as in-store on the day you placed your order. Some prices may change between the date you place your order and the date of your delivery. Certain promotions may not be reflected in the cart at checkout, but the discounts will be reflected on your final receipt and order history upon delivery. If you have a concern about a specific price, please contact our Customer Care Center at 1-844-745-0463.


Yes! Please ensure you have created an online account with the same phone number you use in store so will be able to earn and redeem your offers. Simply add your coupons to your wallet through the app or www.winndixie.com. Certain promotions may not be reflected in the cart at checkout, but the discounts will be reflected on your final receipt and order history upon delivery.


We currently do not accept paper coupons for Delivery orders at this time.


You can shop over 60,000 items across the entire store! And we are always expanding our assortment!


Yes, beer and wine is available with delivery orders in select locations.


While some items are currently available in-store only, we're always looking to expand our online product offerings.


For scaled measured items, such as produce, deli, meat and seafood, our shoppers will choose the items that most closely match what you’ve ordered, down to the weight or count.


Total prices are estimates only. Advertised prices may change depending on your date of delivery. Your total price may vary. Certain promotions may not be reflected in the cart at checkout but the discounts will be reflected on your final receipt and order history upon delivery. Other factors, such as scale measured items and substitutions, may also impact your total price estimate. However, you will only be charged for the actual products selected in store and delivered to you. If you have a concern about a specific price, please contact our Customer Care Center at 1-844-745-0463.


Total prices are estimates only. Advertised prices may change depending on your date of delivery. Your total price may vary. Certain promotions may not be reflected in the cart at checkout but the discounts will be reflected on your final receipt and order history upon delivery. Other factors, such as scale measured items and substitutions, may also impact your total price estimate. However, you will only be charged for the actual products selected in store and delivered to you. If you have a concern about a specific price, please contact our Customer Care Center at 1-844-745-0463.


Perishable items like meat and produce are selected by our shoppers shortly before your scheduled delivery.


When you place an order, your bank or financial institution puts an authorization hold on your card to confirm the card is valid. The hold amount is for the estimated total you see on your order confirmation. Once your order is picked up or delivered, the final amount will be billed on your card.


No, tax exempt purchases are not eligible for delivery orders. You must present the physical tax-exempt card at the store in order to purchase tax-exempt.


Rewards

Yes! You’ll earn base points on every Delivery order. If you activate a Points Multiplier (previously known as Mystery Bonus) in your order, you’ll earn bonus points on that order. The points will be applied to your points balance after the shop for your order has been completed.


If you activate a Points Multiplier in the Winn-Dixie app before checkout, your Points Multiplier will apply on your delivery order. The bonus points will be applied to your points balance upon delivery.


Yes! Just activate the “free item” coupon in your Winn-Dixie app, then add the item to your cart. The free item may not be reflected in the cart at checkout but will be reflected on your receipt and order history.


Issues/Returns/Refunds

We strive to keep all items in stock but occasionally there will be times where an item is unavailable.

When you opt-in for substitutions, a shopper will reach out to you via text communicating any out of stocks and substitutions with you. If you opt-out for substitutions, the item will be removed from the order.


If you are unhappy with your substitutions, you can bring your items to the store with your order confirmation or order receipt for a refund. Alternatively, you may call our Customer Care Center at 1-844-745-0463 where a refund can be processed.


Modifying or Cancelling Orders

For incorrect or missing items, damaged or spoiled products, you can bring your items to the store with your order receipt for refund or exchange. Alternatively, you may call our Customer Care Center at 1-844-745-0463 where a refund can be processed.


You can cancel an existing order at any point up until a shopper has been assigned to your order. Use the following steps that are still in pending status to request cancellation.

  1. When you are logged into the www.shop.winndixie.com site, click on the profile icon at the top right
  2. Select Order History
  3. Select the order you want to cancel
  4. Click on the Cancel Order button

Note: If you do not see a Cancel Order button that means your order has been assigned to a shopper and the order can no longer be cancelled.


If you are having trouble cancelling an order, please contact our Customer Care Center at 1-844-745-0463.


Once your order has been submitted, you cannot change your time slot or location.


When you are logged into the Winn-Dixie site, go to your Account and select Order History to view and manage your orders.




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